Resume

Objective

Looking for a technical position to utilize my wealth of experience working with customers and end-users to come up with creative solutions to improve their workflows and solve issues they have encountered.

Experience

Settlers bank, Windsor, WI
April, 2016 to Current – IT/Operations Specialist

  • I oversee the technology used in day to day operations. I’m involved in decision making, purchases, setup, training, maintenance and disposal of technology.
  • I’ve been involved in or managed a wide variety of software installation and implementation.
  • Solve problems ranging from small day to day issues to large problems. My goal is to make the end user or customer’s experience better.
  • Perform training and end user orientation and training.

Clean Lakes Alliance, Madison, WI
June, 2008 to Sept 2014 – IT Administrator

  • I setup and designed the organization’s websites and oversaw their maintenance.
  • As the organization grew, I added shopping cart functionality to the website to facilitate donations and sell tickets to various fundraising and education events the organization puts on.
  • I setup and maintained the Google Apps installation for the organization.
  • I also performed other technical duties ranging from setting up networks, network administration, network security as well as computer repair and maintenance.

Epic Systems Corporation, Verona, WI
April, 2004 to August, 2009 – Technical Service Specialist

  • I was a technical application specialist on a customer team that implemented a common registration system for multiple hospitals that would integrate with an existing outpatient system for a partner organization and interface with the hospitals’ existing legacy billing systems and added the functionality to Epic’s system that would allow it to interface with the legacy billing systems.
  • For the same customer, I was part of the team that transitioned them from a standalone installation to being part of a large multi-state CareEverywhere installation and oversaw the roll-out of the registration functionality to additional hospitals in the new deployments.
  • Finally, for the same customer, I was part of the transition team that took the hospitals from using only the registration functionality to rolling out the majority of the ADT functionality while still maintaining the interface with their legacy hospital billing system and this allowed for the roll-out of more Epic inpatient functionality throughout the rest of the hospital.
  • With another customer team, I developed the specifications and lead the team that made a wide variety of customized code to Epic’s registration system into standard installation options for one of the largest health care organizations in the US to allow them to transition to a CareEverywhere installation and roll out their registration functionality to more hospitals and clinics across multiple states and countries.
  • While performing these large tasks, I continued to work closely with my customer teams to help resolve issues they were encountering and other general software development projects and was involved in numerous software system upgrades (both onsite and remotely with my customers.)

CUNA Mutual Group Madison, WI
June, 1997 to November, 2003 – Software Developer

  • I developed and maintained a Visual Basic Application that both automated and stream-lined what insurance specialists used to create and track sales proposals used to sell insurance packages to credit unions and then populate the accepted proposals into the contract management system. The system calculated 3-year projections for insurance sales based on the credit union information and member demographics using an Excel spreadsheet to create the projections and Word to create a custom proposed contract unique to each credit union.
  • Automated the build process for several applications by creating a Visual Basic utility that would read a configuration script to create daily builds for testing using the most recent code changes. This process both saved hours of time for each build and also produced a more reliable build to use for ongoing testing.

Other Experience

September, 2009 to Current – Stagehand
Work placed through IATSE Local 251

  • Part time work in a variety of roles from carpenter, electrician, props, audio and video at concerts, Broadway musicals, plays, operas and a variety of other events held at venues throughout Madison, WI including the Overture Center, Kohl Center, Alliant Energy Center, Monona Terrace, Orpheum Theater and other venues in the area periodically.